Return Policy

UNITED STATES RETURN POLICY AND CANCELLATION

We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, we are unable to offer any returns (except as noted below) or exchanges.

Although we've tried to accurately display the colors of our foundations and concealers on www.epilynx.com, we understand that it may be difficult to color match these products online. We plan to start offering free foundation samples in the near future.

To start a refund process for the products listed above, please contact our customer service team by email: glutenfree@epilynx.com. We can only refund damaged goods with a proof of an image. We’ll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.

We are a small business and do everything possible to keep our prices as low as we possibly can in order to be affordable and accessible to everyone who needs our products. Thank you for your understanding.

OUTSIDE USA RETURN POLICY:

We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the high quality, yet low-cost nature of our products, we are unable to offer any returns (except as noted below) or exchanges.

Please note: your right of cancellation will not apply to products which are unsealed and which will not be suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Additionally, you will be responsible for the cost of returning the product to us.

Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.

MAY I CANCEL ORDER ONCE IT IS PLACED?

We apologize, once an order has been placed we are not able to cancel or adjust it. Please be sure to check your order before it is placed to make sure it is completely accurate. We apologize, but due to the high quality, yet low-cost nature of our products, we are unable to offer any returns (except as noted above) or exchanges.

WHAT IF I HAVE ENTERED AN INCORRECT SHIPPING ADDRESS?

We apologize, however we are unable to edit orders once they have been placed because orders are immediately transmitted to our shipping department. Please be sure to check your address before your order has been placed.